Privacy Policy

Introduction

Lambano Sanctuary NPC, operating as an NPO (014-535) and a registered PBO (18/11/13/2003), is committed to protecting the privacy of our donors, beneficiaries, families, staff, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA).

1. Information We Collect

We collect personal information to facilitate donations, process online shop orders, and coordinate healthcare and palliative services.

Donors and Supporters

- Identifiers: Name, surname, and identity/passport number.
- Contact Information: Email address, physical address, and telephone number.
- Financial Data: Credit card details (processed securely via external payment gateways), banking details for recurring subscriptions, and donation amounts.

Online Shop Customers

- Identifiers & Contact: Full names, delivery/shipping address, billing address, email address, and phone number.
- Transactional Data: Details of items purchased from our online shop and historical transaction logs.

Beneficiaries and Families (Special Personal Information)

- Medical Records: Health statuses, diagnoses, treatment records, and palliative care histories of infants and children in our care.
- Family Information: Parent/guardian identifiers, income indicators (for step-down facility evaluations), and home environment assessment data.

2. Purpose of Processing Personal Information

We process your Personal Information only for legitimate purposes, including:

- Donation Processing: Processing once-off or recurring donations, sending Section 18A tax certificates, and managing financial contributions.
- E-Commerce Fulfillment: Processing, packaging, and dispatching products bought via the online shop.
- Medical & Palliative Care: Managing admissions, home-based visits, and specialized clinical operations.
- Communication: Sending sanctuary updates, newsletters, calendars, and marketing materials (subject to your explicit consent).

3. Disclosure of Information

Lambano Sanctuary does not sell or rent personal data. We only share information with third parties when necessary:

- Payment Gateways: Secure merchant providers processing online donation subscriptions and card sales via PayFast.
- Logistics Providers: Delivery partners managing online shop shipping.
- Medical Professionals: External practitioners or hospitals required to coordinate a child's clinical care continuum.
- Legal Bodies: Authorities to whom we must report by law or statutory regulation.

4. Information Security

We implement strict technical and organizational measures to secure personal records against unauthorized access, loss, or destruction. Digital files are protected via firewalls, encrypted access layers, and localized data protocols. Physical health records are retained in locked, access-controlled archival facilities.

5. Your Rights Under POPIA

You have the right to request access to, correction of, or deletion of the Personal Information we hold about you. You can object to the processing of your data at any time by contacting our Information Officer.

Version: 1.0POPIA
Date: 20261009

Donate

Price range: R50,00 through R5000,00 — available on subscription

✨ Give the gift of compassion.

Your donation helps Lambano Sanctuary provide medical care, dignity, and hope to children with life-threatening illnesses.

You have a choice of a once-off donation or a recurring monthly donation subscription. We value any choice you make.

Amount

Clear

SKU: N/A Category: Donations

Description

Support Compassionate Palliative Care for Children and Adolescents

Since 2001, Lambano Sanctuary has provided a safe, nurturing, and medically supported environment for children and adolescents living with life-threatening and life-limiting illnesses.

Our fully registered Medical Step-Down Hospice focuses on Palliative Care, ensuring dignity, comfort, and hope for every child in our care — regardless of their financial circumstances.

Your donation directly supports:

Skilled nursing and medical care for children in need

Access to pain management and therapy programs
Nutritional support, hygiene, and emotional care
Maintenance of our home-based and in-facility hospice programs

💛 Every contribution, big or small, helps Lambano continue its mission to bring comfort, care, and compassion to the most vulnerable.

“Because every child deserves love, care, and dignity — right until the end.”

Organisation Details:
Lambano Sanctuary NPC (Est. 2001)
NPO No: 014-535 | PBO No: 18/11/13/2003
BHF Practice No: 0790000599808

Additional information

Amount	50, 100, 200, 300, 400, 500, 750, 1000, 1250, 1500, 1750, 2000, 3000, 4000, 5000